Contact Polymer 80 Frames
For questions regarding orders, product specifications, FFL dealer programs, or legal compliance, please use the appropriate contact channel detailed below. Our dedicated support team is committed to providing accurate, timely, and compliant assistance for all inquiries related to our Polymer80 frame products and services.
Primary Contact Methods & Support Hours
Our primary support channel is email, which allows us to properly document and route your inquiry for the fastest resolution. We do not offer telephone support at this time.
- Customer & Technical Support Email: [email protected]
- Standard Support Hours: 9:00 AM u2013 5:00 PM Central Time (CST), Monday through Friday. Emails received outside these hours will be addressed the next business day.
- Typical Response Times:
- General Inquiries: We strive to respond to all emails within 24 hours during business days.
- Urgent Order Issues (e.g., payment failure, immediate compliance questions): We prioritize these and aim for a response within 4 business hours.
What to Include in Your Support Request
To expedite support, please include the following information in your initial email. Omitting this information will cause significant delays.
- Order Number: For any order-related issue (tracking, changes, cancellation).
- Product SKU: The specific SKU of the Polymer80 frame in question (e.g., PF940C, PF9SS).
- Detailed Description: A clear, concise explanation of the issue or question.
- Photographic Evidence (if applicable): For suspected product defects, include well-lit, in-focus photos from multiple angles. This is required before any warranty or replacement process can begin.
Support Channel Directory
Use the following table to direct your inquiry to the correct department. Using the wrong channel will result in a delayed response.
| Inquiry Type | Contact Channel | Purpose & Notes |
|---|---|---|
| General Customer Support | [email protected] | Order status, product questions, basic troubleshooting. Include order #. |
| FFL Dealer & Wholesale Inquiries | [email protected] (Subject: “FFL Inquiry”) |
For licensed FFLs interested in dealer pricing, bulk orders, or program details. Include your FFL license number. |
| Legal & Regulatory Compliance | [email protected] (Subject: “Compliance”) |
Questions regarding state-specific regulations, legality of shipment to your jurisdiction, or other compliance matters. |
| Crypto Payment Issues | [email protected] (Subject: “Crypto Payment”) |
For issues related to cryptocurrency transactions. Include transaction hash and wallet address. |
Static Contact Form (For Your Convenience)
This is a static form for gathering your information. You must still send your inquiry to [email protected].
Additional Information & Policies
Mailing Address (Correspondence Only)
Polymer 80 Frames
P.O. Box 1000
Manhattan, KS 66502
This is a correspondence P.O. Box. Do not ship returns or products to this address. Returns require a pre-authorized RMA and shipping instructions.
Cryptocurrency Payment Wallet Address
For customers utilizing cryptocurrency payments, please send payment only to the following official wallet address after receiving an invoice. Always verify the address matches the one provided in your official order confirmation.
Ethereum (ERC-20) Wallet:
0xA6EAB8c5468F0caf889624BbE432B44358b13Dc5
We accept other major cryptocurrencies. The correct wallet address for your chosen currency will be displayed at checkout. Never send cryptocurrency to an address received via DM or unsolicited message.
Important Contact Policies
- Social Media Policy: We maintain active social media profiles for announcements and community engagement. We do not accept orders, process payments, or handle sensitive customer support issues via social media direct messages (DMs). All transactional and support communication must occur via email for security and compliance record-keeping.
- Shipping & Returns: All shipping, tracking, and return/refund inquiries must be initiated via email to [email protected] with your order number. Our return policy and procedures are detailed on our website. Returns require an RMA number issued by our support team.
- Legal Service & Regulatory Inquiries: Official legal or regulatory correspondence should be sent via email with the subject “Legal” and will be forwarded to our compliance department. Include all relevant details and jurisdiction information.
Frequently Asked Questions (FAQ)
What is your typical email response time?
We aim to respond to all emails within 24 hours during our standard business hours (9AM-5PM CST, Mon-Fri). Urgent matters pertaining to payment failures or time-sensitive compliance questions are prioritized for a response within 4 business hours.
I’m an FFL holder. How do I inquire about dealer pricing?
Please email [email protected] with the subject line “FFL Inquiry.” In the body of your email, include a scanned copy or clear photo of your current FFL license and your business contact information. Our wholesale team will contact you with program details.
Can I change or cancel my order after placing it?
Order changes or cancellations are only possible if the order has not yet entered the processing stage. Email [email protected] immediately with your order number and request. We will attempt to accommodate you but cannot guarantee changes for orders already in fulfillment.
How do I handle a suspected defective frame?
Immediately stop assembly or use. Email [email protected] with your order number, product SKU, and a detailed description of the issue. You must attach clear, well-lit photographs of the defect from multiple angles. Our technical team will review and provide further instructions, which may include a warranty replacement.
Why don’t you have a phone number for support?
We utilize email-based support to ensure accuracy, maintain detailed records for compliance purposes, and provide written documentation of all technical and regulatory advice given. This method allows our specialists time to research complex state-specific regulations and provide you with a thorough, correct, and legally sound response.