Returns & Exchanges u2014 Polymer 80 Frames
At Polymer 80 Frames, we are committed to providing high-quality products and customer satisfaction. Please review our detailed policy below to understand the terms and conditions for returns, exchanges, and warranty claims. All processes are designed to be compliant with applicable federal and state regulations regarding firearm components.
General Return Policy & Timeframe
We accept returns for eligible, unused items within 30 calendar days from the original purchase date. To qualify, the item must be in its original, unopened packaging with all seals intact and included documentation. Returns initiated after the 30-day window will not be accepted. Please note that the refund process begins only after the returned item is received and inspected at our warehouse.
Non-Returnable & Non-Exchangeable Items
Due to the nature of our products and legal restrictions, the following items are FINAL SALE and cannot be returned or exchanged under any circumstances, except for valid manufacturing defects covered under warranty:
- 80% Frames (Blanks) After Machining/Drilling: Any frame that has been drilled, milled, or otherwise altered from its original “80%” state.
- Finished Firearm Lowers (FFL Items): All completed lower receivers transferred through an FFL. These are subject to the FFL’s policies and federal regulations.
- Opened Build Kits: Any kit where the packaging has been opened or seals broken.
- Ammunition, Magazines, and Components: For safety and regulatory reasons.
- Clearance or “As-Is” Items: Clearly marked as non-returnable at purchase.
Return Eligibility & Condition Requirements
The table below outlines the specific eligibility criteria for returns and exchanges. Meeting these conditions is mandatory for approval.
| Item Type | Return for Refund | Exchange for Defect | Key Conditions |
|---|---|---|---|
| Unopened 80% Frame / Kit | Yes (within 30 days) | Yes (with proof) | Original packaging, all parts included, unused. |
| Drilled/Machined 80% Frame | No | Warranty only* | *If defect existed prior to machining, with proof. |
| Finished Lower (FFL Item) | No | Via FFL only | Must contact your transferring FFL for any issues. |
| Opened Kit (Unused Parts) | No | Warranty only | Individual defective parts may be warranted. |
| Accessories (Jigs, Tools) | Yes (within 30 days) | Yes (with proof) | Unused, in original packaging. |
Step-by-Step Return & Exchange Process
To ensure a smooth and efficient resolution, please follow this numbered process exactly. Skipping steps may cause delays.
- Initiate Request: Contact our customer service via the contact form on our website with your order number and reason for return/exchange. Do not ship items without authorization.
- Provide Proof (For Exchanges/Defects): If claiming a defect, you must provide clear, well-lit photographs or video demonstrating the issue. Our team will review and issue a Return Merchandise Authorization (RMA) number if approved.
- Package Securely: Place the eligible, unused item in its original packaging with all included materials. Include a copy of your order confirmation or the RMA number inside the package.
- Ship to Address: Ship the package to the address we provide with your RMA. Use a trackable carrier service and retain your proof of postage. Return shipping costs are the customer’s responsibility unless the return is due to our error or a verified defect.
- Inspection & Resolution: Upon receipt, our team will inspect the item within 3-5 business days. We will then notify you of the approval status. For refunds, please allow 7-10 business days for the credit to post to your original payment method after approval.
Restocking Fees, Refunds & Shipping Costs
Restocking Fee: A 15% restocking fee will be applied to all returns for refund (not for defective exchanges). Additionally, if a delivery is refused by the recipient and returned to us, a 15% restocking fee plus any incurred shipping costs will be deducted from the refund.
Refund Timeline: Approved refunds are processed within 7-10 business days after the return is inspected and approved. The time it appears on your statement depends on your financial institution.
Shipping Costs: The customer is responsible for the cost of return shipping unless the return is a result of our error (e.g., wrong item shipped) or a verified manufacturing defect. Original shipping charges are non-refundable.
FFL Transfer Returns & Damaged Shipments
FFL Transfers: All completed lower receivers are transferred through a licensed FFL. Once the transfer is complete, the sale is final. For any issues with an FFL item, you must work directly with your chosen FFL holder. We cannot process returns or exchanges on transferred firearms.
Damaged-in-Transit Claims: If your package arrives visibly damaged, you must contact us within 48 hours of delivery. Provide clear photographs of the shipping box and the product damage. We will work with the carrier to file a claim and resolve the issue promptly. Do not discard the original shipping box.
90-Day Limited Warranty on Manufacturing Defects
Polymer 80 Frames warrants its frames and components against manufacturing defects in materials and workmanship for a period of 90 days from the original purchase date. This warranty covers defects present at the time of purchase and does not cover damage resulting from machining, finishing, assembly, misuse, neglect, or normal wear and tear. Warranty claims require the proof of purchase and photographic evidence as outlined in the exchange process.
Frequently Asked Questions (FAQ)
Q: Can I return a frame if I changed my mind or ordered the wrong model?
A: Yes, provided it is within 30 days of purchase, completely unused, in its original sealed packaging, and is not a restricted item (like an FFL lower). A 15% restocking fee will apply, and you are responsible for return shipping.
Q: What if I discover a crack or flaw in my frame after I’ve already drilled it?
A: You may still be eligible for a warranty review. Contact us immediately with detailed photos of the defect. We will need to determine if the defect was pre-existing. Warranty coverage for machined frames is assessed on a case-by-case basis.
Q: How do I handle an exchange for a defective item?
A: Follow the standard process: contact us first with your order number and photo/video proof of the defect. Once approved, we will provide an RMA and shipping instructions. For valid defects, we will typically cover the cost of return shipping and send the replacement once the defective item is received.
Q: Why is there a restocking fee for refused deliveries?
A: Refused deliveries incur significant reverse logistics costs, including freight charges and manual processing. The 15% fee helps offset these costs. Please verify your shipping address and order details before completing your purchase.
Q: My refund was approved 10 days ago, but I don’t see it on my card. What should I do?
A: First, check with your bank or card issuer, as it often takes several days for them to post the credit after we process it. If it has been more than 15 business days since our approval email, contact us with your order and RMA numbers for further investigation.
Q: Are there any state-specific restrictions on returns?
A: Yes. We comply with all state and local laws. Certain states may have additional restrictions on firearm component shipments and returns. It is the customer’s responsibility to be aware of their local laws. We reserve the right to refuse returns or shipments to restricted jurisdictions.
Note: This policy is subject to change without notice. The policy in effect at the time of your purchase will govern your transaction. For any questions not addressed here, please contact our customer service team.