Shipping Policy u2014 Polymer 80 Frames
This policy details the shipping procedures, timelines, costs, and legal restrictions for all orders placed with Polymer 80 Frames. We are committed to providing transparent, compliant, and efficient shipping for our customers across the United States. Please review this information carefully before placing your order to ensure a smooth delivery process and full compliance with all applicable state and federal laws.
Shipping Regions & Legal Restrictions
Polymer 80 Frames ships to all 50 U.S. states. However, due to rapidly evolving state legislation, significant restrictions apply to certain jurisdictions. It is the customer’s sole responsibility to be aware of and comply with all local laws regarding the purchase, possession, and assembly of firearm frames and related components. Orders shipping to the following states are subject to specific rules and may be canceled or modified at our discretion to ensure legal compliance:
- California (CA): Sale and shipment of unserialized frames/receivers to CA residents is prohibited. Only items that are serialized and compliant with CA DOJ regulations are eligible for shipment.
- New York (NY): Sale and shipment of unfinished frames or receivers to NY residents is prohibited.
- Washington (WA): Sale and shipment of unfinished frames or receivers to WA residents is prohibited.
- New Jersey (NJ): Sale and shipment of unfinished frames or receivers to NJ residents is prohibited.
- Hawaii (HI): Additional regulatory scrutiny applies. Shipments may be delayed or require additional verification.
We do not ship internationally under any circumstances. All orders must be shipped to a verified address within the United States.
Carriers, Processing & Delivery Speed
We utilize multiple carriers to provide the most reliable and cost-effective service based on your order size and destination.
- Primary Carrier (Small Packages): USPS Priority Mail. This is our standard service for most orders containing frames and small components.
- Primary Carrier (Large Packages): UPS Ground. Used for larger orders, bulk components, or heavy packages where UPS provides a better service level.
Order Processing: All orders are processed within 1-2 business days (Monday-Friday, excluding federal holidays). Orders placed after 12 PM PST may not begin processing until the next business day. Orders requiring legal verification (e.g., shipments to restricted states) may experience additional processing delays.
Shipping Speed & Expedited Options:
- Standard Shipping: USPS Priority Mail (2-3 business days) or UPS Ground (1-5 business days, depending on zone). This service is included in your shipping cost or is free on qualifying orders.
- Expedited Shipping: Faster services such as USPS Priority Mail Express or UPS 2nd/Next Day Air are available at checkout for a significant surcharge. Please note that expedited shipping refers to transit time only and does not accelerate order processing.
Shipping Costs & Order Value
Our shipping cost structure is designed to be straightforward and offer value on larger orders.
- Free Standard Shipping: Automatically applied to all orders with a subtotal of $200.00 or more (before taxes and fees).
- Flat-Rate Standard Shipping: A flat rate of $9.99 is applied to all orders with a subtotal under $200.00.
- Expedited Surcharge: Any expedited shipping service selected at checkout will incur an additional charge calculated in real-time based on package weight, dimensions, and destination. This charge is applied in addition to the standard $9.99 rate or in place of the free shipping offer.
Order Tracking & Delivery Requirements
Once your order is processed and handed off to the carrier, you will receive an automated email with your tracking number and a link to the carrier’s tracking portal. We also offer optional SMS tracking alerts which you can opt into during checkout or via the tracking email.
Signature Requirement: For your security and ours, all orders with a total value exceeding $300.00 require an adult signature (21+) upon delivery. The carrier will not leave the package without obtaining this signature. Please plan accordingly.
PO Box vs. Physical Address: We can ship to both PO Boxes (via USPS only) and physical addresses. However, please note the following:
- UPS cannot deliver to a PO Box. If you select UPS Ground and provide a PO Box, your shipment will be delayed and rerouted via USPS, potentially incurring additional charges.
- Signature-required deliveries to a PO Box may require pickup at your local Post Office.
- We strongly recommend using a secure, physical delivery address for all high-value orders to ensure successful and timely delivery.
State Shipping & Restriction Matrix
The table below summarizes key shipping and regulatory information by state. This is for informational purposes only and is not exhaustive legal advice.
| State | Ship Allowed? | Key Restrictions & Notes | Recommended Carrier |
|---|---|---|---|
| Alabama (AL) – Georgia (GA) | Yes | No general restrictions. Customer responsible for compliance. | USPS or UPS |
| California (CA) | Conditional | ONLY serialized/compliant frames. No 80% frames. Verification required. | USPS |
| Hawaii (HI) | Conditional | May require extra processing. Subject to strict state laws. | USPS |
| New Jersey (NJ) | No* | Sale/shipment of unfinished frames/receivers prohibited. | N/A |
| New York (NY) | No* | Sale/shipment of unfinished frames/receivers prohibited. | N/A |
| Washington (WA) | No* | Sale/shipment of unfinished frames/receivers prohibited. | N/A |
| All Other States | Yes | No general restrictions. Local laws may apply. | USPS or UPS |
*”No” indicates that the sale and shipment of unserialized/unfinished frames or receivers, our primary product category, are prohibited. Other compliant items may be available for shipment.
Lost, Damaged, or Incorrect Shipments
While rare, issues can occur during transit. Our policy is as follows:
- Damaged Package: If your package arrives visibly damaged, please refuse delivery if possible. If you accept it, note the damage with the carrier driver and contact our customer service immediately within 48 hours of receipt. Photograph the shipping box and all contents.
- Lost in Transit: A package is considered lost if tracking shows no movement or delivery updates for 7 consecutive business days after the expected delivery date. Contact us, and we will initiate a trace with the carrier and work toward a resolution.
- Incorrect/Missing Items: If you receive an incorrect item or your order is missing components, contact our customer service within 7 business days of delivery with your order number and details/photos of what was received.
We will assist in filing all necessary claims with the carrier. Resolution, including replacements or refunds, is subject to carrier investigation and approval. We are not liable for delays caused by carrier errors or extreme weather events.
Frequently Asked Questions (FAQ)
Do you offer international shipping?
No. Polymer 80 Frames only ships to addresses within the 50 United States. We do not ship to U.S. territories (e.g., Puerto Rico, Guam) or international destinations.
How long does processing really take?
Our standard processing time is 1-2 business days. However, orders requiring legal verification, those placed during high-volume sale periods, or orders with incomplete/flagged addresses may take longer. You will receive a shipment confirmation email once your order leaves our facility.
Why was my order canceled?
Orders are most commonly canceled for the following reasons: Shipping address is in a state where the purchased items are prohibited (e.g., an unfinished frame to NY), the billing information could not be verified, or the order was flagged for potential fraud. You will receive an email notification if your order is canceled.
Can I change my shipping address after ordering?
Address changes can only be attempted if the order is still in “Processing” status. Contact customer service immediately. Once a tracking number is generated, the address cannot be changed. Shipping to an address different from the verified billing address may cause delays or cancellation.
What if I’m not home for the signature?
The carrier will typically leave a door tag and attempt redelivery the next business day, or they will hold the package at a local facility for pickup. You can often pre-sign electronically or provide delivery instructions via the carrier’s tracking page, though this may void certain insurance protections.
Are taxes and fees included in the $200 free shipping threshold?
No. The subtotal for free shipping qualification is calculated on the merchandise total only, before any taxes, shipping fees, or other surcharges are applied.